Cancellation & Refund Policy

Cancellations received at least 24 hours before the scheduled start time are eligible for a full refund of the booking amount. Requests made less than 24 hours before the booking are reviewed individually and may be non-refundable where the space can no longer reasonably be rebooked.

A booking may be rescheduled once, subject to availability, when the request is received at least 24 hours before its scheduled start. Requests within 24 hours are subject to review. Any price difference for the replacement date, duration, or space must be paid before the change is confirmed.

Approved refunds are returned to the original payment method through Paystack. Processing times depend on the customer’s bank or card provider. Paystack or banking charges that cannot be recovered may be excluded where permitted and clearly communicated before the refund is approved.

Booking time begins at the confirmed start time. Late arrival does not extend the reservation. A customer who does not arrive and has not cancelled is treated as a no-show, and the booking is non-refundable.

If we must cancel because a space is unavailable, unsafe, or affected by circumstances within our control, the customer may choose a full refund or move the booking to an available date or comparable space without a rescheduling charge.

Contact us at penetraliahub01@gmail.com with the booking reference, customer name, and reason for the request. A cancellation or refund is not complete until confirmation is sent by The Penetralia Hub.